// Business IT support · Surrey, BC
IT Support in Surrey, BC
When something breaks, we fix it. When something new needs to go in, we install it and set it up. Remote help the same business day, a technician on site when it needs hands, and no contract needed.
- Troubleshooting for email, PCs, Wi-Fi and printers
- Networks, computers, phones and Microsoft 365 installed
- Priced before the work starts
- Remote helpsame business day
- Onsiteacross Surrey
- Contractnot needed
- Focusbusiness IT only
// Who we are
Business IT Support, One Job at a Time
IT support in Surrey shouldn’t mean signing a three-year contract to get a printer fixed. Most businesses need someone to call when something breaks, who picks up, works out what’s actually wrong and fixes it properly. And when it’s time to add staff, move offices or replace the phone system, they need the same people to install it and set it up.
That’s us. We help offices, clinics, shops, trades and industrial companies across Surrey with all of their IT: troubleshooting email, computers, Wi-Fi and printers; installing networks, cabling, Wi-Fi and phone systems; and setting up computers, Microsoft 365 and backups. Remote help usually starts the same business day. When a job needs hands, a technician comes to you, and you know the price first.
Call 604-359-5284 and tell us what’s going on. Most problems are easier to explain than people expect.
// Services
What We Fix, Install and Set Up
Six services, all for businesses. Not sure which one you need? Call 604-359-5284 and describe the problem.
- U1 IT Support & TroubleshootingRemote fixes same business day, onsite when it needs hands. Email & OutlookSlow PCsLogins & passwords
- U2 Network, Cabling & Wi-Fi InstallationCabling, switches, firewalls and Wi-Fi that reaches every corner. Cat6 cablingBusiness Wi-FiFirewalls
- U3 Computer, Laptop & Printer SetupNew computers and printers set up, secured and ready on day one. New laptopsWindows 11 upgradesPrinters
- U4 Microsoft 365 & Business Email SetupBusiness email, Teams and SharePoint set up or moved without losing mail. Email migrationTeams & SharePointMFA
- U5 Business Phone System (VoIP) InstallationVoIP desk phones, softphones and keeping your existing numbers. VoIP desk phonesNumber portingAuto attendant
- U6 Backup, Server & Data RecoveryBackups that restore, servers that stay up, data moved safely. NAS & serversCloud backupData recovery
// Your office, mapped
Every Box in Your Office, Covered
Most IT problems sit where two things meet: a laptop and the Wi-Fi, a printer and the network, a phone system and the firewall. When one company installs the network and another set up the computers, problems fall between them.
We troubleshoot and install every part of a typical office, from the internet line and firewall to the last desk phone, so one team can follow a problem all the way to its cause.
// Self-help
Something Not Working? Start Here
A few safe checks fix a surprising number of problems, and the rest tell us exactly where to look. Pick the symptom.
01Email or Outlook isn’t working
Try this first
- Check whether email works in a web browser at outlook.office.com. If it does, the problem is Outlook on this computer, not your mailbox.
- Close Outlook completely and reopen it. If it keeps asking for a password, sign in once in the browser first.
- Ask a colleague whether theirs is working. If nobody’s is, it’s the service or the network.
Still not syncing, or messages bouncing? Call 604-359-5284 or see how we fix it.
02The Wi-Fi or internet keeps dropping
Try this first
- Check whether a wired computer or a phone on mobile data also loses the connection. That tells you if it’s the Wi-Fi or the internet line.
- Restart the modem first, wait two minutes, then the router or firewall. Only restart what you know how to.
- Note the time it drops and where you are in the office. Patterns help us find the cause.
Dropping every day, or only in some rooms? Call 604-359-5284 or see how we fix it.
03Nobody can print
Try this first
- Look at the printer’s screen for paper jams, low toner or an error code, and write the code down.
- Turn the printer off and on, then try printing a test page from its own menu.
- If the test page works but computers can’t print, the problem is the driver or the network address, not the printer.
Still nothing, or only one person can print? Call 604-359-5284 or see how we fix it.
04A computer is very slow
Try this first
- Restart it properly (Start → Restart, not just closing the lid). Many slow computers have been on for weeks.
- Check free disk space. Under 10% free slows everything down.
- Let pending Windows updates finish, then restart again.
Still slow, making noises or freezing? Call 604-359-5284 or see how we fix it.
05Someone can’t sign in
Try this first
- Check Caps Lock and the keyboard language, then try the password in a web browser.
- If the account says it’s locked, wait 15 minutes before trying again; repeated attempts extend the lock.
- If a new phone was set up, the multi-factor app may need re-registering by an administrator.
Still locked out, or a sign-in you don’t recognise? Call 604-359-5284 or see how we fix it.
// Who we help
Who We Help in Surrey
Offices, clinics, warehouses, shops and growing teams. Most have three to a hundred people and nobody whose job is IT.
| Business type | What we usually do |
|---|---|
| Professional officesAccounting, legal, real estate, insurance, mortgage brokers | Email that won’t sync, printers, new staff setups, secure file sharing |
| Clinics & health practicesDental, physio, chiropractic, medical and wellness clinics | Front-desk PCs, practice software access, Wi-Fi for staff and patients, backups |
| Industrial & logisticsManufacturing, distribution, trades and yards in Campbell Heights, Port Kells and Bridgeview | Warehouse Wi-Fi, rugged cabling, scanners, shop-floor PCs, servers |
| Retail & hospitalityShops, restaurants and services along King George, Fraser Highway and in the town centres | Network and Wi-Fi for payment terminals, guest Wi-Fi, back-office PCs |
| Growing teamsBusinesses moving offices, opening a second location or hiring fast | Cabling, phones, computers and Microsoft 365 ready on day one |
// Job estimator
What Will This Job Cost?
Pick a job and a size to see a typical Surrey price range. Your actual price comes after a quick look at the job, and onsite work is always quoted first.
Showing 8 computers (new computer setup).
estimate · CAD before tax
Billed hourly. If you have a few jobs coming up this year, ask about block hours.
Imaging, apps, data transfer and sign-in per device. Hardware shown is a typical business laptop.
Typical ranges for Surrey and Metro Vancouver in 2026, not a quote. How IT support pricing works
// Pricing
Hourly, Block Hours or Monthly?
There are three ways to pay for IT support. Most businesses that call us start hourly. Typical Surrey rates are $100–$150 an hour remotely and $125–$185 onsite.
| Hourly | Block hours | Monthly plan | |
|---|---|---|---|
| How you pay | $100–$150/hr remote, $125–$185/hr onsite | Prepaid 10 or 20 hours, 10–15% under hourly | $95–$250 per user, per month |
| Commitment | None. Pay per job | Hours used as you need them | Ongoing agreement |
| Best for | Occasional problems and one-off installs | A few jobs a month, or a project with extras | Teams that need help every week |
| Prevention | Only what you ask for | Can be spent on health checks | Monitoring and patching included |
| When it costs more | If you call every week | If hours expire unused | If you rarely need help |
// How a job runs
From Call to Closed
- T+0
Call or book
Tell us what’s wrong or what you need set up. Phone, the form, or email.
- T+1h
Triage
A technician looks at it, asks the right questions and connects remotely if that’s the fastest fix.
- T+1d
Fix or visit
Most problems are fixed remotely. If it needs hands, we book a visit and confirm the price first.
- Close
Written summary
What was wrong, what we did, and anything to watch. Kept on file for next time.
// Why us
Why Surrey Businesses Call Us
- No contract needed. Book us for one job. Ongoing support is there if you want it later.
- Price before work. Remote work is billed by the quarter hour; onsite and install work is quoted first.
- Business IT only. Our technicians spend their days on Microsoft 365, networks and shared data, not home laptops.
- Done properly, then documented. Cables labelled, settings written down, passwords handed to you. The next person isn’t left guessing.
- Local to Surrey. Technicians who know the difference between a City Centre tower and a Campbell Heights warehouse.
// Service areas
IT Support Across Surrey and Nearby
Every Surrey town centre, business park and neighbourhood, plus White Rock, Delta, Langley, New Westminster, Burnaby, Coquitlam and Abbotsford.
6 Surrey town centres
3 Industrial areas
7 Surrey neighbourhoods
8 Nearby cities
// FAQ
Common Questions About IT Support
What does IT support actually do?
IT support keeps a business’s technology working: fixing problems with computers, email, Wi-Fi, printers and software, setting up new equipment and staff, and installing things like networks, phone systems and backups. Some businesses call when something breaks; others pay a monthly fee for ongoing support.
How much does IT support cost in Surrey?
Typical Surrey rates are $100–$150 an hour for remote support and $125–$185 an hour onsite, with a one-hour minimum for visits. Prepaid blocks of hours usually save 10–15%, and ongoing monthly plans run $95–$250 per user. Our cost guide breaks it down.
Do I need a contract or monthly plan?
No. You can book a single job and pay for that job. If you find you need us often, we’ll show you whether block hours or a monthly plan would cost less, and you decide.
How quickly can you help?
Most requests are picked up the same business day, and many problems are fixed remotely during the first call. Onsite visits across Surrey are usually booked for the same or next business day, depending on the job.
Do you offer 24/7 IT support?
No. We work Monday to Friday, 8am to 5pm, and we’d rather say so than promise round-the-clock cover we don’t provide. Installs, upgrades and moves can be scheduled for evenings and weekends in advance.
Do you fix home computers or phones?
No. We only support businesses. That keeps our technicians focused on business systems such as Microsoft 365, networks, shared data and phone systems.
// Ready when you are
Tell us what’s broken, or what needs setting up.
Remote help the same business day, onsite across Surrey, and a price before any work starts. No contract needed.